top of page

Terms of Service

Effective Date: 10/17/2024

Welcome to Balkan Parcel These Terms of Service (“Terms”) govern your access and use of our services, including our website, mobile applications, and parcel forwarding services (collectively, the “Services”). By using BalkanParcel, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using Balkan Parcel, you agree to comply with and be legally bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you should not use our Services.

2. Description of Services

BalkanParcel provides parcel forwarding services, allowing users to shop online in the United States and have their purchases shipped to a designated U.S. address. Balkan Parcel then forwards these parcels to the customer’s address in the Western Balkans. The Services also include options for value-added features, such as insurance, real-time tracking, and delivery notifications.

3. Registration and Accounts

  • To use our Services, you must create an account on our platform and provide accurate and up-to-date personal information.

  • You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Service Fees and Pricing

  • Balkan Parcel offers different subscription plans and pay-as-you-go options for individuals and businesses. By subscribing to our Services or using them on a per-shipment basis, you agree to the pricing and payment terms applicable at the time of purchase.

  • We reserve the right to modify our pricing or introduce new fees at any time. We will notify you of any changes to pricing before they take effect.

5. Shipping and Delivery

  • Balkan Parcel will use reasonable efforts to forward your parcels in a timely manner, but we cannot guarantee delivery times due to factors outside our control, including customs delays or carrier issues.

  • You are responsible for all shipping costs, including any customs duties, taxes, or other fees imposed by the destination country.

6. Restrictions on Use

  • You may not use Balkan Parcel to forward prohibited or illegal goods. You are responsible for ensuring that your parcels comply with all applicable laws and regulations in the destination country.

  • Balkan Parcel reserves the right to refuse shipment of any parcel that violates our policies or is deemed unsafe or prohibited by law.

7. Cancellations and Refunds

  • You may cancel your subscription at any time, but you will not receive a refund for any unused portion of your subscription period.

  • If Balkan Parcel fails to deliver a parcel due to our own error, we will provide a refund for the shipping cost or re-ship the item at no additional charge.

8. Limitation of Liability

Balkan Parcel's liability for any parcel loss, damage, or delay is limited to the value of the shipping fee paid or the insured value of the parcel if you purchased insurance. We are not responsible for any consequential damages or losses.

9. Privacy

Your use of BalkanParcel is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

10. Modifications to Services

BalkanParcel reserves the right to modify, suspend, or discontinue any part of our Services at any time without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of our Services.

11. Governing Law

These Terms are governed by the laws of State of New Jersey. Any disputes arising out of or related to these Terms or the Services will be subject to the exclusive jurisdiction of the courts in the state of New Jersey.

12. Contact Us

If you have any questions about these Terms or need assistance, please contact us at:

Email: info@balkanparcel.com
Phone: +1 646 876 0989
Address: 182 N 5th St, Saddle Brook, NJ 07663, USA

By using our Services, you acknowledge that you have read, understood, and agree to these Terms of Service.

Updates to Terms of Service

We may update these Terms from time to time. If we make significant changes, we will notify you via email or through our website. Your continued use of our Services after any changes to these Terms constitutes acceptance of the new terms.

bottom of page