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Frequently Asked Questions (FAQs)

1. What is Balkan Parcel?

Balkan Parcel is a parcel forwarding service that allows you to shop from U.S. online stores and have your purchases shipped to our U.S. warehouse. We then forward your packages to your address in the Western Balkans, saving you money on shipping and providing access to U.S. products.

2. How does Balkan Parcel work?

Once you sign up with Balkan Parcel, you’ll receive a unique U.S. shipping address. Use this address when making purchases from U.S. online stores. When your package arrives at our U.S. warehouse, we’ll notify you and give you options for shipping it to your country. You can track your shipment and add services like insurance or real-time tracking.

3. Who can use Balkan Parcel’s services?

Balkan Parcel is available for individual customers and businesses in the Western Balkans region who wish to purchase from U.S. online stores. Whether you’re buying for personal use or for your business, we have plans that suit your needs.

4. What are the benefits of using Balkan Parcel?

With Balkan Parcel, you can:

  • Access U.S. online stores that don’t offer international shipping.

  • Save on shipping costs through consolidated shipping and volume discounts.

  • Enjoy optional services like package insurance and real-time tracking.

  • Take advantage of different subscription plans that offer discounts and extra benefits.

5. What is a U.S. shipping address, and why do I need one?

A U.S. shipping address is the location where your U.S. purchases are delivered before we forward them to you. Many U.S. online retailers don’t ship internationally, so having a U.S. address allows you to shop from those stores and have your orders forwarded to your country.

6. How much does it cost to use Balkan Parcel?

We offer different pricing models:

  • Pay-As-You-Go: No monthly fee, just pay for each shipment individually.

  • Subscription Plans: Choose from our Basic, Pro, or Premium plans for monthly fees, which include discounted shipping rates and additional services. Visit our pricing page for detailed information.

7. How long does it take for my package to arrive?

Delivery times vary depending on your shipping destination and method. Typically, packages take 5-10 business days to arrive once shipped from our U.S. warehouse. Customs clearance may also affect delivery times.

8. Can I track my shipment?

Yes! Balkan Parcel offers real-time tracking as an optional service. You can add this service when your package is ready to be shipped.

9. Does Balkan Parcel provide insurance for my packages?

Yes, you can add insurance for your packages based on their value. Insurance costs vary and can be added as an extra service when you’re preparing your shipment for forwarding.

10. What are the subscription plans offered by Balkan Parcel?

We offer three subscription plans:

  • Basic Plan: For occasional shippers, includes a small discount on shipping rates.

  • Pro Plan: Designed for frequent shoppers with larger discounts and more features.

  • Premium Plan: For businesses and high-volume shippers, offering the best rates and premium features. Each plan has different monthly fees and benefits. See our pricing page for details.

11. Can businesses use Balkan Parcel?

Yes! We offer tailored solutions for businesses, including subscription plans that offer better rates for high-volume shipments. Businesses can also take advantage of value-added services such as package consolidation, tracking, and insurance.

12. What shipping methods do you offer?

Balkan Parcel offers multiple shipping options, including standard and express shipping. You can choose the shipping method that best fits your budget and delivery timeline. Options and costs vary depending on the destination and package weight.

13. How do you calculate shipping fees?

Shipping fees are calculated based on the weight, size, and destination of the package. We offer volume discounts for larger shipments and reduced rates for business customers on subscription plans. You can also add optional services like insurance and tracking.

14. Are there any prohibited items I cannot ship with Balkan Parcel?

Yes, certain items are restricted or prohibited from shipping, including hazardous materials, explosives, firearms, and perishable goods. For a full list of restricted items, please refer to our Prohibited Items page.

15. How can I pay for my shipment?

You can pay for your shipment using credit or debit cards. We accept major payment methods such as Visa, Mastercard, and American Express. Payment is required before your package is forwarded to your destination.

16. Can I cancel or change my subscription?

Yes, you can cancel or change your subscription at any time. If you cancel, you will not be charged for the next billing cycle, but there are no refunds for the current period. You can manage your subscription settings through your account dashboard.

17. What if my package gets lost or damaged?

If you have purchased insurance for your package, you will be reimbursed for the value of the shipment up to the insured amount. If your package is lost or damaged and was not insured, Balkan Parcel’s liability is limited to the cost of the shipping fee.

18. How do I contact Balkan Parcelfor support?

You can reach our customer support team through email at contact@balkanparcel.com by phone at +1 (646) 634-4078 , or by using the contact form on our website. We’re here to help with any questions or concerns you may have.

19. Does Balkan Parcel handle customs and import taxes?

Balkan Parcel handles the shipping, but you are responsible for paying any customs duties, taxes, or fees imposed by your country. Please check your country’s import regulations for details.

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