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Privacy Policy

Effective Date:10/17/2024

At BalkanParcel your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our parcel forwarding services. By using BalkanParcel, you agree to the terms outlined below.

1. Information We Collect

We collect personal information to provide you with the best possible service. This includes:

  • Personal Identifiable Information (PII): Name, email address, phone number, shipping and billing addresses, payment information, and identification documents.

  • Shipping Information: Details about your shipments, including parcel contents, values, and tracking information.

  • Technical Data: Your IP address, browser type, operating system, and device information when you visit our website.

  • Payment Information: Credit card numbers and payment details for billing purposes.

2. How We Use Your Information

We use the information we collect to:

  • Provide parcel forwarding services, including shipment processing, package consolidation, and delivery.

  • Communicate with you about your account, orders, and shipments.

  • Process payments and manage subscriptions.

  • Improve our website and services through usage analysis.

  • Ensure compliance with customs regulations and shipping laws.

  • Send you promotional offers, updates, and newsletters (you can opt-out at any time).

3. Data Sharing

We only share your information with third parties when necessary to fulfill your orders or improve our services, including:

  • Shipping Carriers: To deliver your packages.

  • Payment Processors: To process payments securely.

  • Service Providers: For technical support, marketing, and data analytics. We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures, such as encryption and secure data storage, to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

BalkanParcel uses cookies and similar tracking technologies to enhance your experience on our website, analyze site usage, and improve our services. You can control cookie preferences through your browser settings.

6. Your Rights

You have the right to:

  • Access and review the personal data we hold about you.

  • Request corrections to your personal information.

  • Request deletion of your personal data (subject to legal and operational obligations).

  • Opt-out of marketing communications at any time.

7. Third-Party Links

Our website may contain links to third-party websites. BalkanParcel is not responsible for the privacy practices or content of these external sites.

8. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the updated policy on our website or through direct communication.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

BalkanParcel
Email: info@balkanparcel.com
Phone: +1 646 789 0987
Address: 182 N 5th St, Saddle Brook, NJ 07663, USA

By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to our collection and use of your data as described.

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